HR Pulse

This programme focuses on the critical relationship skills needed by the professional sales person. Too often it is not so much the product or service that excites the customer (after all what differentiates you from your competition) but the added value of understanding their needs and exceeding their expectations. In this highly interactive two-day workshop, delegates will explore those factors that build loyalty and commitment from our customers.

Course Content

• Defining sales and service excellence
• Elements of sales and service excellence
• Identifying causes of service breakdowns
• Discriminating between material and personal service
• Focusing on internal and external customers
• Developing and implementing a sales and service strategy
• Improving service performance on the telephone
• Handling difficult customers effectively
• Managing conflict situations
• Developing teamwork in the work environment
• Developing a professional business image
• Practical guidelines for maintaining service excellence

Who should attend?

- Delegates in the sales industry who intend growing value based businesses.
- Learn how to prioritise your time & efforts for long term relationships.
- Collaborate with customers and integrate purpose.
- Referral business with confidence.