SHL report illustrates how talent data on employees and pre-hire candidates drive business results
SHL report illustrates how talent data on employees and pre-hire candidates drive business results
SHL, the global leader in talent measurement solutions and part of CEB, today released its seventh annual Business outcomes study report, highlighting the positive ROI that companies have achieved using talent assessment solutions. The report outlines 12 key findings based on the participation of more than 55 organisations across a range of industries including finance, technology and hospitality. The case-study-based report reveals that organisations are achieving tangible bottom-line results through a better understanding of the abilities and future potential of their prospective new-hire candidates and current employees.
The report highlights results from a number of companies from around the world, all of which have used SHL insights to inform their strategic business decisions and have achieved measurable value. Each case shows a direct correlation between talent measurement and greater operational efficiency and quality, higher revenues, lower costs, or more effective leadership.
For example, an electronics retailer found that sales associates who achieved high assessment scores averaged 19% more sales per month, translating to more than $70 million in increased sales per year. Additionally, a telecommunications provider found that customer service agents who had high assessment scores handled calls faster, were more likely to meet customer service rating goals and more likely to be rated top performers overall. The company saved more than $22 million annually through increases in productivity.
"Today's market pressures make it more important than ever to have the right workforce in place to drive positive results across an enterprise, from sales and customer service, to production and executive management," said Robert Morgan, SHL president and CEB general manager. "In fact, global executives believe the key to delivering profitable growth is a 20% increase in staff productivity. Our findings clearly show that those organisations that leverage talent measurement solutions to recruit, retain and develop top talent, typically meet or exceed their performance and productivity goals."
"As organisations seek to do more with less, many are looking to talent management solutions including pre-hire and post-hire assessment tests, in order to better understand people's abilities and potential to perform. Organisations need employees who are flexible, collaborative and able to flourish in increasingly knowledge-based roles if they want to grow," Morgan added.
For more information about SHL or to request a copy of the Business outcomes study report, visit: www.shl.com/bos.
