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What should you put into your social media policy?

Jan Kemp Nel
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At the beginning of last month, Jan Kemp Nel  told us what your legal rights are in terms of social media and how the courts deal with cases of “social media misconduct”. This month, he tells us what you need to put into your social media policy.

Irresponsibly using, and posting, damaging statements and information on social media can have far-reaching and unacceptable consequences for you, the employer.

Just as you state how you expect an employee to behave, in their letter of appointment as well as your company’s disciplinary codes and procedures, so too must you develop a separate social media policy to tell them how you expect your employees to behave on social media platforms.

What should your social media policy contain?

Your social media policy must tell your employees what you consider as responsible behaviour on social media, what they may or may not post and what the consequences will be for employees who contravene your social media policies.

4 Acts of “cyber misconduct” you must include in your social media policy

1.    “Cyber loafing” and the abuse of the employer’s resources

Prohibit your employees from using your resources, e.g. computers, telephones, etc., for their own purposes during or outside company time. In Latchmish v Billiton Aluminium, an employee was found guilty of misconduct for repeatedly accessing pornographic sites and therefore abusing the employment relationship.

2.    Creating disharmony and disseminating offensive or abusive material

When an employee circulates information that is racist, defamatory, sexist or pornographic, this constitutes gross misconduct. Racist comments are not only offensive but these create disharmony among employees.

In the case of Edgars v CCMA, the Labour Court accepted that sending a racist joke to a colleague was grounds for dismissal.


3.    Derogatory statements

An employee who posts derogatory and offensive messages about your or your business may be found guilty of bringing the company into disrepute, which could lead to disciplinary action or an action for defamation.  

This type of misconduct occurred in FOSAWU v Gold Reef City Casino where an employee was suspended for misconduct after he posted a status on Facebook that he was dismissed for being gay.

4.    Breach of trust

In the case of E Booyse v Veilile Tinto Cape Inc, an employee was dismissed for posting a photograph of herself attending a competitor’s function. This might also occur where employees post information about activities at one location when they were actually supposed to be somewhere else, e.g. an employee calls in sick but actually goes on holiday.  


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