by Saul Symanowitz, 22 May
Some of the dust is beginning to settle after the recent flurry of revisions to the already revised BBEEE Codes. So is there now enough certainty on key issues to allow you to start reworking your BBBEE strategy to meet the changes?
Yes, there is. But before looking at what’s certain, here’s one huge question that’s still uncertain and the answer to it could make a huge change to your ownership strategy:
by Lynette Hundermark, 22 May
More and more South African companies across industries are talking about building Omni-channel strategies and infrastructures to give customers a consistent experience at every brand touch point.
One channel that is frequently neglected in this discussion is the mobile workforce – which for many organisations, is their customer frontline. Here, mobile technology can help support sales and service staff as well as customer-facing executives to gain access to real-time account, product, inventory and service level information that they can use to be more responsive to the needs of customers in addition to making better business decisions.